Background:  

The Los Angeles Kings are a professional ice hockey team based in Los Angeles, California, and are a member of the NHL’s Western Conference. Established in 1967 as part of the league’s first major expansion, the Kings became one of the original franchises in the Pacific Division. Initially, the team struggled to find sustained success, but their fortunes changed in the late 1980s with the acquisition of legendary player Wayne Gretzky, a move that greatly elevated the team’s profile and helped grow the sport’s popularity in Southern California. The franchise’s greatest successes came in the 2010s, when the Kings won two Stanley Cups in three years, capturing their first title in 2012 and repeating in 2014. 

The ownership of the Los Angeles Kings has played a pivotal role in the franchise's development and success over the years. Since its inception in 1967, the team has had several ownership changes, but the most notable ownership group in recent history is the Anschutz Entertainment Group (AEG), which has owned the Kings since 1995. AEG is headed by billionaire Philip Anschutz, one of the most influential figures in the sports and entertainment industry. Under Anschutz’s leadership, the Kings saw increased investment in the franchise, including improvements to their home arena, Crypto.com Arena, and a more competitive approach to team building. 

AEG's ownership has been instrumental in the Kings' rise to prominence, especially during the 2010s.The group’s commitment to the Kings has included both financial investment and strategic decisions aimed at securing a championship contender. While AEG's leadership has been key in the team’s success, the Kings have also benefitted from Anschutz’s broader vision of promoting the NHL in a non-traditional hockey market like Los Angeles. The ownership group has continued to prioritize the growth of the franchise, both on and off the ice, as the Kings aim to remain a competitive force in the league moving forward. 

Any interested candidates should contact TurnkeyZRG directly.

Contacting the Los Angeles Kings will only delay consideration of your qualifications. 

Position Summary:  

The VP of Ticket Sales & Service is responsible for leading and managing the ticket sales and service department for the LA Kings. This role is responsible for launching sales strategies, developing a positive and exciting sales culture, and developing sales and service staff.  This role oversees sales directors, managers and sales representatives to increase new and renewal season tickets, group ticket sales and individual ticket sales while effectively collaborating with internal stakeholders with common revenue targets.  

Duties and Responsibilities:  

• Hiring training, coaching and managing the sales & service leadership. Manage each department and sales leader’s goals for the year and ensure alignment from Account executives and reps.  

• Responsible for establishing the sales & service Policies, SOPs, contests and procedures. train and establish best practice. 

• Responsible for the overall success, development, and leadership of the Ticket Sales & Service departments (B2B, FSE, Service and Group Sales).  

• Provide direction and leadership to the sales management team and oversee the successful completion of various projects within the department. 

• Provide guidance and support on all initiatives while optimizing department integration so all team members and initiatives are planned and executed flawlessly. 

• Responsible for all new business and season ticket renewal goals and targets. 

• Work closely with executive leadership in establishing and executing revenue goals and business objectives such as sales events and introducing new ticketing products. 

• Partner with key stakeholders to clearly define and communicate the sales & service timeline and sales cycle throughout the organization, including tracking key sales metrics, and communicating results and opportunities. 

• Play an integral role in sourcing and implementing effective sales technology tools that allow the sales team to maximize efficiency. Work with the support teams to implement automated sales and service processes to optimize sales and train employees in best practices.   

• Lead the LA Kings and Ontario Reign Inside Sales Representatives program to create an internal pipeline of talent development. This includes monitoring the performance of all sales individuals to allocate talent effectively amongst both sales teams.  

• Work collaboratively to establish a positive, inclusive and proactive sales culture throughout all levels of ticket sales and service to ensure excellent employee and customer experiences.  

• Work with SVP Sales & Service to forecast revenue for each sales department on a monthly and annual basis. 

Required Skills & Qualifications:  

The VP of Ticket Sales & Service must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities: 

• Extensive and proven knowledge of ticket sales and service with experience in professional or collegiate sports 

• Excellent interpersonal skills with the ability to build and cultivate relationships 

• Excellent public speaking skills with experience presenting to members of all departments and of all levels. 

• Expertise in automated sales technologies and developing result driven campaigns  

• Strong business acumen with demonstrated leadership abilities 

• Demonstrated experience successfully directing and overseeing projects across multiple groups and departments. 

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), and ability to learn all required business systems. 

• Expertise in identifying opportunities, developing strategies and negotiating creative solutions. 

• Exemplary problem-solving, communication and presentation skills. 

• Ability to synergize the efforts of individuals and teams from multiple business areas to accomplish the goals of the company. 

• BA/BS Degree (4-year) (Advanced Degree Preferred) in Business, Marketing or a related field 

• A minimum of 10 years of related work experience 

• Experience working with and creating budgets and business strategy/plans 

• Experience working with sports club/teams in a similar capacity 

• Experience successfully developing and leading teams and management level employees 

Base Compensation: $170,000 - $210,000